Bug Fixing & Incident Resolution
- Swift diagnostics and root-cause analysis to resolve issues before users feel them.
- Regression-safe fixes backed by automated checks and targeted QA.
Fewer incidents. Faster fixes.
Software Maintenance & Support
Keep your product healthy with proactive monitoring, security patching, dependency updates and small, low-risk enhancements. We onboard with an audit and stabilisation phase, then operate with SLAs, error budgets and clear reporting—so incidents drop, fixes land faster, and your roadmap keeps moving.
What you get
- Monitoring, alerting & incident response playbook
- Security updates and dependency upgrades
- Performance tuning and error budget tracking
- Backups/DR tests and SLA reporting
- Quarterly roadmap & prioritisation
What we build in practice
The stack and approach that keep your product fast, secure and maintainable.
Feature Enhancements & Upgrades
- Low-risk improvements aligned to business goals—UX polish, accessibility and workflow tweaks.
- Framework/library upgrades and deprecation clean-ups with safe rollout plans.
Performance Optimisation
- End-to-end profiling: queries, indexes, caching, memory/GC and network hotspots.
- SLIs/SLOs with error budgets, capacity planning and load testing.
Security & Patch Management
- Vulnerability scanning, dependency updates, secrets rotation and hardening baselines.
- Structured patch windows, backups and DR tests, with compliance notes where needed.
How we deliver
Small steps, weekly demos, predictable delivery.
Onboard
Observe, document and stabilise your stack.
Stabilise
Instrument, patch and reduce toil.
Improve
Remove bottlenecks and performance hotspots.
Evolve
Iterate features with low regression risk.
Report
SLA metrics and clear next steps.
FAQs
We start with an access-and-audit step, add monitoring, review risks and quick wins, then stabilise with patches and playbooks. After that we switch to a predictable cadence with SLAs and a small improvement backlog.
Yes. We agree support windows, severity levels and response times that match your needs. We can provide on-call coverage or work with your internal rotation.
Often, yes. We begin with a short assessment to understand the architecture and quality, then propose a stabilisation plan before taking ongoing responsibility.
No—we plan capacity for both ‘keep the lights on’ and ‘change’. You’ll get a quarterly roadmap that balances reliability work with small, low-risk enhancements.